Okay, deep breath…there are a few possibilities:
You need to login to your Control Panel and follow the steps described there to setup your domain to point to your new OPP website. Once you do this, it should be up and running shortly.
It's possible that you can't see the site because the DNS/nameserver change you made hasn't spread to your Internet Service Provider yet. As the instructions in your Control Panel said, it generally takes 48 hrs for the change to spread web-wide.
Provided that you have waited at least an hour or so, it's also possible that there may be something local going on on your end that's preventing you from seeing the site. You can try:
Your domain name is probably expired. Yikes! This is why your website is down. You need to get in touch with your domain registrar (the folks you bought the domain from) ASAP, and renew your domain. Then, set your nameservers to ours. Once you do this, your site should be back up shortly.
No worries, our feelings are not hurt. We try to give as much of a grace period to our customers as possible, but eventually an unpaid site does come down. Please contact support@otherpeoplespixels.com and we'll help sort it all out!
99% of the time this sort of thing is caused by a local issue, specific to your browser, your computer or your ISP (Internet Service Provider).
You can see if the problem you are experiencing is a local issue by calling a friend using a different computer on a different ISP. If they can see the site, then the issue lies with your browser, your computer's set-up or your ISP. If it's a local issue, check the tips below. If your friend swears blind that they have the same problem, please contact support@otherpeoplespixels.com asap because it is super duper rare for an OPP site to be down!
Browser Problems:
Computer Issues:
ISP (Internet Service Provider) Issues:
Sounds like a browser issue. Clear your browser's cache, and/or restart your browser — or try another browser. Also, check out the tips above.
If your website or images look cropped, it's probably because you have enabled 'zooming' in your browser, to enlarge text on other websites, but this affects your site too.
Call a friend, if they are not having the same issue, then the problem is being caused by your local computer, connection, browser or settings. Try updating your browser to the most modern version too, as old browsers can make everyone's websites look funky.
We're so glad that you are excited about your OPP site! Please be patient. As the set-up process says, we must manually review and activate all sites so it takes us some time to get new sites up and running. We are a small business, so this can sometimes take up to 48 hours — or longer over the weekends/holidays.
We do truly, sincerely, massively appreciate your patience and are glad that you're excited about your new website!